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Frequently asked questions

Everything you need to know about OIANA.

SPF

What does SPF mean?

SPF stands for Sun Protection Factor — it measures how well the product protects against UVB rays, which cause sunburn and contribute to long-term skin damage.

Why is broad spectrum protection important?

Broad spectrum means the formula defends against both UVA (aging & deep damage) and UVB (burning) rays — essential for comprehensive protection.

How much sunscreen should I apply?

For full coverage, apply generously: about a nickel-sized amount for the face. Sunscreens are most effective when used as directed.

How often should I reapply?

Reapply every 2 hours when outdoors, and more often if swimming, sweating, or towel-drying — even with water-resistant formulas.

Can I use makeup or moisturizers with SPF instead?

While convenient, SPF in makeup or skincare alone often isn’t enough. For consistent, reliable protection, dedicated SPF products are recommended.

Should I wear sunscreen year-round?

Yes. UV exposure — and its effects on aging and skin health — can occur even on cloudy days and through windows.

Is OIANA Mineral Sunscreen Drops SPF 50+ safe for sensitive skin?

Yes — our mineral formula is considered safest for sensitive skin. If you have specific concerns, patch testing or speaking with a dermatologist is always wise.

Brand

What is OIANA Living?

OIANA Living is a modern lifestyle brand inspired by movement, travel, and time spent outdoors — creating considered essentials designed to move with you.

Why is OIANA created in accordance with the latest EU regulations?

We formulate in line with the latest EU cosmetic regulations, which are widely regarded as some of the most stringent in the world. EU compliance reflects our commitment to long-term safety, transparency, and quality.

Where is OIANA Living based?

OIANA Living is based in New Jersey, United States. Our founder is from the Netherlands and our products are designed with an international, active lifestyle in mind.

Do you collaborate with creators or brands?

Yes. We’re always open to thoughtful collaborations aligned with our values. Please reach out at contact@oianaliving.com.

Can I submit travel stories or photos?

Absolutely. We love discovering stories from the road and moments of OIANA in motion from our community. Select submissions may be featured on our site or in our newsletter.

Orders & Shipping

Where do you ship?

We currently ship within the United States, with plans to expand internationally. Shipping destinations will be updated as we grow.

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times vary depending on your location and shipping method selected at checkout.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking details.

What is your return policy?

Due to the nature of skincare products, we accept returns on unused, unopened products within 7 days of delivery.

What if my order arrives damaged or incorrect?

Please email us with your order number and photos if applicable, and we’ll make it right.

Account & Support

Do I need an account to place an order?

No account is required — you can check out as a guest.

How can I contact customer support?

Email contact@oianaliving.com and our team will be happy to assist.